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Delivery & Returns

Our deliveries are made by Royal Mail, Monday to Friday 9.00am to 6.00pm, Saturday 9.00am to 12.00pm.

Your order will be sent out in plain packaging.

*This is subject to change

At this time we regret that we do not deliver to BFPO addresses.›

Your order will be shipped to you as soon as possible, subject to payment card authorisation and stock availability.

If the automated shipping confirmation email is sent to you before 4.30pm Monday to Friday your order will be collected by Royal Mail that day. Orders with shipping confirmation emails sent after these times will be collected by Royal Mail the following day.

Standard delivery

Our standard service is sent using 2nd class Royal Mail and  does not require a signature.

We aim to deliver all UK orders within 3 to 5 days, Monday to Saturday (excluding public holidays). Europe will be delivered within 5 to 10 working days and other international orders to Countries such as Dubai, Kuwait, United Arab Emirates etc will be delivered within 5 to 13 working days both excluding public holidays.

Packages that will not fit through your letterbox may be taken back to the postal depot for collection.

If no one is available to receive the item, Royal Mail will issue a P739 (‘While you were out’ card) and return the item to the delivery office. You can then arrange for redelivery, or collect the package in person.

Express delivery

Our express service is sent using 1st class Royal Mail. Which is recorded and as such requires a signature.

Uk Orders placed before noon Monday to Friday, will usually be delivered within 1 to 2 days, Monday to Saturday (excluding public holidays).

A small number of areas – Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Sicilly – may take up to 7 working days.

Europe express will be delivered within 3 to 5 working days (excluding public holidays).

The United States express will be delivered within 3 to 6 working days (excluding public holidays)

All our parcels are sent by recorded delivery and would therefore require a signature at delivery.If no one is available to receive the item, Royal Mail will issue a P739 (‘While you were out’ card) and return the item to the delivery office. You can then arrange for redelivery, or collect the package in person with a piece of identity.

Delivery costs

The delivery costs set above are the cost for the total of your shopping and not just the cost per item you buy. For example, if you buy one dress, you’ll pay the same delivery price as if you bought 4 dresses.

However Please note that any additional duty or customs charges applicable in the destination country are payable by the recipient.

Please note: In the interest of your security, your first order can only be delivered to the payment card billing address.  Subsequent orders can be sent to anywhere in the UK. All deliveries will be made according to the carrier’s standard procedures, therefore we cannot guarantee a particular delivery day or time.

If only part of your order is available, we will dispatch the items that are in stock and cancel the out of stock items. You will not be charged for any items that are not sent to you.

If your entire order is sent to you in two separate parcels you will only be charged one delivery charge.

Tracking Your Order

We cannot guarantee delivery within our usual timescales to a small number of areas. Please allow up to seven working days for deliveries to the Scottish Highlands and Islands, Northern Ireland, Isle of Man and Isles of Scilly.

You can review the status of your order at any time by logging into the “My Account” section of our site, selecting “Order Status” and clicking on the “More” and “Track Order” links for the relevant order.

If you have selected our standard delivery service you can also track the status of your delivery by clicking on the “Track Order” link.

You cannot track the delivery of an express delivery service order.

If you would like any help in finding out the status of your order or tracking its delivery progress please contact our customer services team here.

Refund Policy

We strive on offering our customers with the best of experiences whilst shopping with us. We therefore offer a 14 day return policy. If you buy an item from us and for any unforeseen reason such as wrong size or just a change of mind, we will gladly offer you a refund or an exchange on the following conditions:

  • The item(s) are returned to us in original packaging and in a re-saleable condition, meaning items must be returned in their original packaging, unworn, unwashed and complete with all their original labels in the exact same condition as we sent you.
  • In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
  • You must state your reason for the return, item is too small, too big, wrong colour etc. you must write this on a piece of paper and include it in the package.
  • All goods will be inspected on return
  • The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way.
  • We are not responsible for any items that are returned to us by mistake
  • We are unable to reimburse you any shipping costs you paid in your first order as this has already been spent sending you the item(s) in the first place. So your refund will be minus any shipping costs.
  • We are also unable to accept returns on briefs, thongs, swimwear, sunglasses and pierced jewellery for hygiene reasons.

If you are returning an order to us for an exchange due to the wrong size or a default with the item, we will gladly resend you the right item at no additional shipping cost (Free Returns) as long as the conditions set above are met.

Please note:

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

We will not refund nor exchange any items we feel have been used.

These conditions do not affect your non-excludable rights under law.

Returns through the Post Office

Ask for a Certificate of Posting at the post office for all returns.

Keep this in a safe place with the remaining part of the Dispatch Note until you have received your refund as it is your proof of postage in the event of the goods being lost in transit.

Make sure that the Certificate of Posting has the Trendychick clothing Returns address and the post office date stamped confirmation on it.

Write the order number on the top left hand side of the packaging to help us to identify your parcel at our warehouse. You will need to pay for the cost of postage yourself.

We are not responsible in the case where you send us back the wrong item, refunds will not be issued unless the right item which was purchased from www.Trendychickclothing.com is sent back following the returns guidelines set here and on the Delivery and Returns link found at the bottom of the website.

Allow up to ten working days for your goods to reach us.

Please make sure that you include the following information with your returns:

  • order number
  • your name and address, including postcode
  • Contact telephone number
  • Email address
  • Reason for return

Return to the following address:

Trendychick clothing P.O Box

Barking

Essex

London.

Refunds will only be processed on items returned within 14 days.

All refunds will be made back to the payment card which was used to pay for the original order.

We will let you know by email when your refund has been processed.

Returns, Refunds and Exchanges

If you are not 100% satisfied with the item(s) you have ordered then we will give you a full refund provided that you return them to us within 14 days of receipt and in a re-saleable condition, i.e. in their original packaging, unworn, unwashed and complete with their original labels.

We reserve the right to refuse a refund for items returned that are not in a re-saleable condition.

If an incorrect item has been sent to you, or it is faulty, damaged or of unsatisfactory quality, we will refund the delivery charges that you have paid to receive that item  unless it was sent to you with other items that you are not returning for any of the reasons above.

We will only refund the price of the item to the purchaser once it is received by us.

Following receipt by Trendychick clothing, it may take up to seven working days to credit the purchaser’s account.

We are unable to offer credit notes.

Products We are Unable to Refund

Briefs, thongs, swimwear, sunglasses and pierced jewellery cannot be returned for hygiene reasons.

This will be indicated along with the product information on our website.

Returns on hosiery can only be accepted if the pack is unopened. Gift vouchers are non-returnable and cannot be exchanged for cash.

These conditions do not affect your non-excludable rights under law.

Replacement Policy

We are happy to offer exchanges on items bought due to wrong size or colour as long as our return policy set here and in the returns link found at the bottom of this page has been followed.Please make sure that you include the following information when returning items to us:

  • Your name and address, including postcode
  • Contact telephone number
  • Email address
  • Reason for return:

Write the order number on the top left hand side of the packaging to help us to identify your parcel at our warehouse. You will need to pay for the cost of postage yourself.

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