Frequently Asked Questions (FAQ)
Welcome to our FAQ’s section. You should be able to find the answers to most of your questions quickly and easily from here. However if you feel like your question hasn’t been answered here, then please email us with your enquiry and we will get back to you as soon as possible.
Q: How do I get in touch with you?
A: You can get in touch with us by sending us an email at firstname.lastname@example.org. Our staff are always available and happy to help you deal with all your enquiries. You will receive a response within 24hrs of sending your mail. We also have a Contact us link below this page which you can use next time you want to get in touch.
Q: The item I want to buy is out of stock, when would it be back in stock?
A: We receive delivery every 2 weeks, so if the item you want is out of stock, you can either check back again in 2 weeks or email us at email@example.com with the item number, description, the size you want and we will email you back as soon as possible to let you know exactly when that item would be back in stock. However please bear in mind we might no longer be having that item in stock again, we will let you know if that’s the case.
Q: How long would it take to receive the items I’ve ordered?
A: The duration of your delivery time all depends on two factors; first would depend on the type of delivery you’ve chosen and second would depend on the destination of your order.
We offer two types of delivery options, Standard delivery and Express delivery. Standard delivery for the UK for example would take 3 to 5 days to reach you whilst you would receive an Express delivery between 1 to 2 days. For a detailed explanation of exactly how long your order should take to reach you depending on where you are ordering from please refer to the Delivery & Returns link found at the bottom of this page.
Q: I’ve realized you charge £3.95 for standard delivery, would I have to pay £3.95 per each item I buy?
A: No, not at all, unlike other retail stores, We would only charge a flat delivery fee for all our deliveries, being it national or international. Which means regardless of how many items you buy and the weight of your items you will only pay £3.95 for standard delivery or £4.95 for express delivery for the Uk. So for example if you buy one dress, you’ll pay the same delivery price as if you bought 4 dresses. For more information please refer to our Delivery & Returns link which can be found below this page.
Q: Why must I register for an account?
A: Registering for an account is easy and fast, this process is very important to you as a customer as it enables you to check the status of your order at anytime, makes it easier for you when you return to shop with us and it also enables us to have your email address which we’ll need in order to send you emails acknowledging receipt of your order and also the dispatch of your order. Having an account makes things safer and faster for you the customer and also for Us. We DO NOT store any credit card information online.
A: We take your security very seriously and we have gone to extreme lengths to make sure that your details are absolutely protected by using the latest SSL encryption technology and also we do not under any circumstances share your personal details with any thirds parties other than using it to send you your delivery. You are also 100% safe when you pay with your credit or debit card. because Trendychick clothing Uses Paypal, one of the World’s Safest Online payment providers to deal with our transactions. So you are 100% safe. Please read our Privacy statement section found below this page where we have detailed exactly how your personal information would be handled.
Q: What payment types can I use to pay for my items?
A: We have tried to make it as easy as possible for you to shop online at Trendychick clothing, so we accept Switch/Maestro, Solo, Visa, Visa Delta, Visa Electron, MasterCard, American Express and PayPal as payment types.
Q: How do I know whether my order and payment has gone through?
A: If you receive acknowledgement and dispatch emails from us, then it means your order has gone through okay. If you haven’t had any emails, log into your account and click on ORDER HISTORY. If your order doesn’t appear on the list, you will need to place it again. If you aren’t sure or need some help then please contact Customer Services at firstname.lastname@example.org.
Q: Can I amend or cancel an order once I’ve placed it?
A: Unfortunately, once your order has been placed and paid for, you can’t change or cancel it, so you should make sure you review it carefully as you go through the checkout process. If you want to cancel an order, you’ll need to return the products once you’ve received them for a refund. Please make sure you carefully read our Returns conditions by clicking on the Delivery & Returns link at the bottom of this page before doing that.
Q: Can I have my order delivered to an address other than my home address, such as work?
A: Yes, However in the interest of your own security, your first order can only be delivered to the payment card billing address and then Subsequent orders using the same payment card can then be sent to anywhere in the UK.
Q: Would I have to sign to collect my delivery?
A: Yes, all our parcels are sent by recorded delivery, which means you or someone else in your household would have to sign for your delivery, We’ve taken this step to make sure that your goods get to you safely.
Q: What if there’s no one in my household when my items arrive?
A: If no one is available to receive your delivery, Royal Mail will issue a P739 (‘While you were out’ card) and return the item to the delivery office. You can then arrange for redelivery, or collect the package in person with a piece of identity.
Q: Are there any areas of the UK you can’t deliver to?
A: Yes, unfortunately at the moment we are unable to deliver to any BFPO addresses and to the Channel Islands.
Q: Do you do international deliveries?
A: Yes, we currently deliver to the following countries;
- United Kingdom
- The Netherlands
- United States of America
Q: Can I track the status of my order?
A: Yes, you can review the status of your order at any time by logging into the â€œMy Accountâ€ section of our site and clicking on the relevant â€œVIEW ORDERâ€ link.
If you have trouble finding out the status of your order or tracking its progress, please contact Customer Services.
Q: Whatâ€™s the returns policy for products bought online?
A: We hope you will be happy with every product you buy from Trendychick, but if you want to return anything for any reason, weâ€™ve tried to make it as easy as possible.
You can return anyting you’ve bought from our website, provided you take reasonable care of them. This means you must return them in the exact same condition as we sent you, with the tags and everything still intact. Please carefully read the Returns section which can be found below this page in Delivery & Returns before you send back your items to make sure you’ve complied with our guidelines.
Q: Where can I find out more about the sizing of the products you sell online?
A: For sizing information, please click on the ‘Size chart’ link found below this page.
We hope to have answered all your questions here, if not don’t hesitate to email us. If this is your first time shopping online then please click on our Help section, which can be found below this page for a step to step help with shopping online.